In its continuous quest to give customers value for their money, and offer them more opportunities to talk, even when they have exhausted their credits, Starcomms Plc has introduced a “call me back” service.
This service will enable Starcomms customers to send messages for a return call to their friends and loved ones in circumstances when they cannot call because of lack of credit or when they call a number on any network and the person they want to reach is busy.
Through other networks congestion To avail themselves this opportunity, Starcomms customers will need to send a“call me back” request to any phone number by dialing *393*phone number#. The receiver will get a message-“Hi, important please call me on 07028******” Back on the phone that initiated the message, an SMS will be received saying: “The operation was successful”
According to Richard Gill, Starcomms Marketing Director the “call me back” service is available to all prepaid customers of the company and it can be sent to phones on all networks to get the desired call-back result.
He said the service is most useful when the company’s pre-paid subscribers have no or low credit balances to make a call and also in the cases when the number they are trying to reach is busy or on call waiting, thus saving them the hassle of trying to get through.
“Before we introduce any value-added service to our customers, we in Starcomms take into serious consideration the different scenarios that can occur in the process of telephone usage. We have envisaged a situation when people want to have a conversation but do not have available credit.
So we introduced “call me back”. The service will be another salient feature in the already existing great value offers and customer friendly services we have for our customers. Offering them more value for their money, this service will help our budget-conscious subscribers to ask other mobile users to call them any time,” Gill said.
Meanwhile the company introduced the service with necessary control. Call-me-back is available to subscribers only 5 times a day both on-net and cross-net. Any subscriber who has used up their five opportunities in a day will get a message saying: “Sorry, the maximum using time is reached. You cannot use this function”
The service is available on all prepaid customers’ phones with
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