Customer Laments Infinix Zero 3 Battery Menace

REPORTS indicate that Infinix is gradually emerging as one of the leading producers of Android Smartphones that offers something big for a small price. Yes, the firm has quickly carved a niche in the delivery of high quality mobile phones at affordable prices in half a decade.

Beyond producing affordable smartphones, Infinix is unique in the sheer wide range of its products, the sleek designs, the OS and the generous memory space.

A big challenge with Infinix smartphones however has always been battery life. The Infinix Zero 3, the latest addition to “Zero” series has plenty of issues in this regards.

This phone might have potential, but the battery problem is its number one undoing. The battery doesn’t only drain fast, the phones also heats up when charging and during heavy usage.

Oh, and there is the little fact that you can’t open it up anywhere. It is a brick i.e. the battery is non-removable.

So you have a situation where the device is cleek, and great to use but the battery is un-detachable from the device. So there is no way to change or replace it when you need to.

….except maybe you visit the Infinix service centre.

This is my problem, I have visited the service centre in Ikeja and they claim to have fixed the issue – the phone stopped charging. Never mind that it took over 4 weeks and I was made to cough out N4, 150.

Less than a month later, the exact same issue came up again. The phone stopped charging. This time the Infinix repair centre have all sort of reasons for refusing to accept it for repair.

I am flabbergasted. Are these guys for real?

I have the receipt showing the last transaction but now they insist on the receipt of purchase. I don’t have this. The pack, with all the accompanying cards, was sufficient the first time, so what has changed?

I suspect they know the problem is recurrent and are trying to dodge responsibility.

Is this the way of a responsible company? Is Infinix now a ‘brief-case’ phone retailer? Where is after sales support if a phone can’t be fixed by the manufacturer’s service centre?

Mind you, I’m not against paying to achieve this.

So is Infinix Zero 3 a fraud?