As the world celebrates Customer Care Week between October 4th and 10th, Visafone has implemented plans to further recognize and appreciate its customers.
Known for its unequalled customer care initiatives, Visafone has unveiled a number of activities to mark the period, including giving customers special discounted prices on products and services, and incentives for purchases over defined amounts.
According to Lynda Amechi, Visafone Head of Customer Care, the period offers Visafone the opportunity to celebrate her customers whose loyalty and patronage has earned the telecoms its enviable position in the Nigerian telecoms terrain.
She noted that in today’s competitive environment, customer care plays a huge role in customer satisfaction and retention. Hence businesses continually need to innovate in customer service.
The 5-day event, which will feature town hall meetings, awards and special recognition, will also provide the opportunity to some customers to participate in a forum where they can share their experiences with the company, and identify areas of importance for further enhancing customer satisfaction.
Visafone, which started commercial operation in February, 2008, is Nigeria’s 4th largest mobile operator by active subscriber base. Visafone today covers 24 states and over 171 cities across the country.
The wholly Nigerian company operates with the service ideals of Quality, Clarity and Coverage. The network, which promises to renew the joy of communication and give Nigerians the passport to reach the world, recently upgraded its network capacity to 5 million.
Visafone has recorded several firsts since its establishment, the including its certification by CDG as the first Open Market Handsets (OMH) compliant network in Africa. Visafone has won several prestigious awards for excellence, innovation and customer initiatives
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