INVESTMENT in the best aerial fibre technologies has described as the key to the nations
connectivity problem.
Chief Executive
Officer, Phase3 Telecom, Mr. Stanley Jegede said that if the country must enjoy
strong, secure, quality network investment must be made in the best aerial
fibre technologies.
Jegede who
made the remark after his company was given the Nigeria Customer Service Award in
Abuja stated that the award was the result of the modest efforts the entire
Phase3 family invested in using the best aerial fibre technologies to build a
strong, secure, quality network to ensure the connectivity of all Nigerians and
the West African sub-region with the rest of the world.
He said, “To
be recognised and celebrated with a Nigeria Customer Service Award is a great
honour and an indescribable feeling of joy. We
Jegede said
that the Phase3 family understands that the customer is King and theirs is an
uncompromising vision to always provide the most reliable, unparalleled and
world-class broadband network services to its clients and it is with humility
that they thank their customers and everyone who voted for them as they
acknowledge the Nigeria Customers Service Award.
He added that
the company hope to continue to deliver on the promises made to its clients,
partners and the industry.
The company had
announced in September of this year that it has added Multi-Protocol Label
Switching (MPLS) services to its growing network to enable clients, both new
and existing access as well as share large amounts of data from multiple
locations even in the most remote of locations.
A development
that is testament to Phase3’s talents, innovations, contributions and
commitments to ensuring its clients connectivity needs are met at all times and
in all spheres”.
The award is
the latest that Phase3 Telecom, West Africa’s largest independent fibre optic
infrastructure provider recently added to its prestigious accolade of
Now in its
third year under the coordination of Dr. Aliyu Ilias and his team; the National
Customer Service Awards (NCSA) is an organization set up to recognize, commend
and celebrate companies in Nigeria that deliver excellent and efficient
customer service.
According to
Ilias, the scope of this platform is to “create consciousness among corporate
business owners to go beyond paying lip service to customer service strategies
and intents” but to establish deep and lasting connection with customers. In
addition to this, it is also a drive to “reward the companies that meet the
award assessment criteria”.
The awards’
credibility ride on winners in each category being nominated by consumers and
individual sector stakeholders while winning votes are determined by the
collation of over fifteen million votes through highly credible voting options
that include; online poll, customer survey, mystery shoppers and short code.
In a
congratulatory message, the organizers commended Phase3 Telecom team for the
company’s emergence as customers’ favourite in the network management category
saying, “it is proof that Nigerian customer and consumers are aware and
uncompromising in identifying exceptional service even in a complex
sector. Phase3 is encouraged not to rest
on their oars as they continue to positively exceed expectations in providing
services to their clients. Phase3 is
currently the most reliable aerial fibre infrastructure company in not just
Nigeria but the entire West African sub-region and this must be applauded and
celebrated as it is no little feat to achieve”.
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