THE present
quality of service enjoyed by subscribers of PayTV Company, MultiChoice Nigeria
is expected to improve soon as the company has assured subscribers on its DSTV
platform of better quality of service.
The company promised all
subscribers ultimate satisfaction of its are products and services saying that
they are the core value of their business.
The Forum, which in attendance
DStv subscribers, DStv dealers, sales agents and representatives of MultiChoice
was an opportunity for them to bare their mind the challenges they encounter on
the DStv platform, as well as give feedback on what they want to see more of.
Oghuma said: “We listen
to our customers to understand their changing lives, the pressures they face
and what matters most to them. We are committed to using these insights to
provide better quality of service.”
While highlighting the
recent initiatives the company had put in place in response to subscribers’
previous complaints, she disclosed that last year MultiChoice Nigeria
introduced the option of account suspension, and that now it’s possible for subscribers
to put on hold their DStv subscription from seven to fourteen days twice
yearly.
“We also extended our
call centre hours to accommodate more queries. In addition, we standardized
installation fees and introduced a six-month warranty on installations done by
our accredited technicians”, she said.
Subscribers also had some
positive feedback to give the members of the pay TV Company represented. They
commended DStv for investing positively into the lives of Nigerians through its
content. They also acknowledged the company’s resolve not to increase
subscription prices last year amidst the ailing economy.
The DStv Customer Forum
is a regular interactive session by MultiChoice Nigeria that provides the
opportunity for subscribers and representatives of the organisation to have
face-to-face dialogues to gain better understanding of customer issues and
provide solutions to them.
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